We collect both information you provide directly and information collected automatically when you interact with our Services.
Information you provide voluntarily includes:
- Name, phone number, email address
- Pickup and delivery addresses
- Login details such as username and password
- Payment and billing information (processed securely through third-party payment processors; we do not store card CVV codes)
- Order details, service preferences, and instructions
- Communications you send to us, such as customer support inquiries, reviews, or survey responses
- Social media information if you sign up or log in using a third-party platform (such as Facebook or Google)
Information collected automatically includes:
- Device details, browser type, IP address, and operating system
- Usage patterns such as pages visited, features used, and time spent
- Location data, when enabled through your device settings
- Cookies and tracking technologies that help recognize your device, remember preferences, and analyze usage
We use your personal information for purposes including:
- Creating and managing your account
- Processing and fulfilling orders, including pickup and delivery logistics
- Handling payments and refunds through our third-party payment partners
- Providing customer support and responding to inquiries
- Sending you service updates, offers, or promotional communications (with your consent where required)
- Analyzing usage patterns to improve and optimize the Services
- Preventing fraud, ensuring security, and protecting the integrity of our Services
- Complying with legal obligations or responding to lawful requests
- Communicating with you regarding policy changes, security updates, or important notices
We do not use your information for unrelated purposes without notifying you.
We may share your information in the following situations:
- With service providers and vendors who help us operate, such as payment processors, delivery personnel, customer support tools, and analytics providers
- With legal or regulatory authorities when required by law or to protect our rights, safety, or the rights of others
- In connection with a business transaction such as a merger, acquisition, or sale of assets (you will be notified if this occurs)
- With your explicit consent when you ask us to share data
- In aggregated or de-identified form that cannot reasonably identify you
We do not sell your personal information.
We use cookies and similar technologies to:
- Recognize your device and keep you signed in
- Store your preferences and improve user experience
- Analyze usage patterns to improve the Services
- Provide relevant advertising and promotions
You may control cookies through your browser settings. Disabling cookies may affect some functionality.
If you choose to sign in with Facebook, Google, or another provider, we may receive profile details such as your name, photo, and email address. We only use this information for account setup and login purposes. You can revoke access through your social provider’s settings.
We use technical, administrative, and physical safeguards to protect your data, such as encryption during transmission and limited access to personal information.
We keep your data only as long as necessary for the purposes described in this policy. This includes retaining transaction records for as long as required by law. When no longer needed, information is securely deleted or anonymized.
If a data breach occurs, we will notify affected users and regulators where legally required.
Depending on your location, you may have rights such as:
- Accessing the personal data we hold about you
- Requesting corrections to inaccurate information
- Requesting deletion of your personal data (subject to legal obligations)
- Opting out of promotional communications by using the “unsubscribe” link or contacting us directly
- Restricting or objecting to certain processing
- Withdrawing consent where applicable
- Requesting a copy of your personal data in a portable format
To exercise your rights, please contact us at info@fspinlaundry.com. We may need to verify your identity before responding.
Our Services are intended for users aged 18 or older. We do not knowingly collect personal data from anyone under 16. If we learn that we have collected information from a child, we will delete it.
If you use the Services outside the United States, your data may be transferred to and stored in the U.S. or other jurisdictions where privacy laws may differ. We take steps to ensure such transfers comply with applicable laws.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to $400.00 USD. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.
FreshSpin has implemented measures designed to prevent the situations of lost or damaged items from happening, but cannot guarantee that such situations will never happen. As such, you acknowledge and agree that:
FreshSpin is not responsible for the loss or damage of any item (other than clothes or garments for cleaning services) that are included in the laundry bags (for example, any keys or earphones left in the pockets of any clothing);
FreshSpin is not responsible for any normal wear and tear on clothing that may occur from the pickup, cleaning, and delivery process, including loosening or shrinkage, breakage of zippers or certain fasteners, loss of buttons, fading or stains, fatiguing, holes or abrasions.
FreshSpin is not responsible for any damage following your request that directly contradicts the label of the clothing (for example, if you put any “dry clean” only clothing in the wash & fold bag, even though we will try to check the label and exclude it from the washing process, we can’t promise that we are able to do so every single time, and will not be responsible for any damage caused by the wrong washing or care instructions requested by you);
FreshSpin does not guarantee the removal of all the stains of any clothing; and
FreshSpin is not responsible for the loss of any clothes.
In the event that the clothing items that you sent to FreshSpin for the cleaning services is damaged or lost due to the fault of FreshSpin (including our employees), we will work with you and endeavor to rectify the situation, provided that you send us a written notification identifying the issues with your order of the cleaning services with supporting evidence within fourteen (14) days of our delivery of the cleaned items for such order. Under FreshSpin’s sole discretion, we may reimburse you up to the full value of an item, however, such reimbursement will not exceed $120 per clothing item, or $400 per order (for either wash & fold or dry cleaning).
Notwithstanding anything else, you understand and agree that any warranty or promise for reimbursement by FreshSpin will be secondary to any applicable warranty offered by the clothing item manufacturer, prior to reaching out to FreshSpin in making a request for reimbursement.
We may update these Terms and Privacy Policy from time to time. The updated version will be posted with a new “Last Updated” date. For material changes, we will notify you by email or through the app before they take effect.
