We collect both information you provide directly and information collected automatically when you interact with our Services.
Information you provide voluntarily includes:
- Name, phone number, email address
- Pickup and delivery addresses
- Login details such as username and password
- Payment and billing information (processed securely through third-party payment processors; we do not store card CVV codes)
- Order details, service preferences, and instructions
- Communications you send to us, such as customer support inquiries, reviews, or survey responses
- Social media information if you sign up or log in using a third-party platform (such as Facebook or Google)
Information collected automatically includes:
- Device details, browser type, IP address, and operating system
- Usage patterns such as pages visited, features used, and time spent
- Location data, when enabled through your device settings
- Cookies and tracking technologies that help recognize your device, remember preferences, and analyze usage
We use your personal information for purposes including:
- Creating and managing your account
- Processing and fulfilling orders, including pickup and delivery logistics
- Handling payments and refunds through our third-party payment partners
- Providing customer support and responding to inquiries
- Sending you service updates, offers, or promotional communications (with your consent where required)
- Analyzing usage patterns to improve and optimize the Services
- Preventing fraud, ensuring security, and protecting the integrity of our Services
- Complying with legal obligations or responding to lawful requests
- Communicating with you regarding policy changes, security updates, or important notices
We do not use your information for unrelated purposes without notifying you.
We may share your information in the following situations:
- With service providers and vendors who help us operate, such as payment processors, delivery personnel, customer support tools, and analytics providers
- With legal or regulatory authorities when required by law or to protect our rights, safety, or the rights of others
- In connection with a business transaction such as a merger, acquisition, or sale of assets (you will be notified if this occurs)
- With your explicit consent when you ask us to share data
- In aggregated or de-identified form that cannot reasonably identify you
We do not sell your personal information.
We use cookies and similar technologies to:
- Recognize your device and keep you signed in
- Store your preferences and improve user experience
- Analyze usage patterns to improve the Services
- Provide relevant advertising and promotions
You may control cookies through your browser settings. Disabling cookies may affect some functionality.
If you choose to sign in with Facebook, Google, or another provider, we may receive profile details such as your name, photo, and email address. We only use this information for account setup and login purposes. You can revoke access through your social provider’s settings.
We use technical, administrative, and physical safeguards to protect your data, such as encryption during transmission and limited access to personal information.
We keep your data only as long as necessary for the purposes described in this policy. This includes retaining transaction records for as long as required by law. When no longer needed, information is securely deleted or anonymized.
If a data breach occurs, we will notify affected users and regulators where legally required.
Depending on your location, you may have rights such as:
- Accessing the personal data we hold about you
- Requesting corrections to inaccurate information
- Requesting deletion of your personal data (subject to legal obligations)
- Opting out of promotional communications by using the “unsubscribe” link or contacting us directly
- Restricting or objecting to certain processing
- Withdrawing consent where applicable
- Requesting a copy of your personal data in a portable format
To exercise your rights, please contact us at info@fspinlaundry.com. We may need to verify your identity before responding.
Our Services are intended for users aged 18 or older. We do not knowingly collect personal data from anyone under 16. If we learn that we have collected information from a child, we will delete it.
If you use the Services outside the United States, your data may be transferred to and stored in the U.S. or other jurisdictions where privacy laws may differ. We take steps to ensure such transfers comply with applicable laws.
We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last Updated” date. For material changes, we will notify you by email or through the app before they take effect.
